Privacy Policy

Divine Floor Design (“Divine Floor Design,” “we,” “us,” or “our”) operates divinefloordesign.com (the “Site”). This Privacy Policy explains what information we collect when you visit the Site or request an estimate, how we use it, and the choices you have.

Information We Collect

When you submit our online estimate form, we collect the information you provide, which may include:

• Name, phone number, and email address
• City or zip code
• Details about your project (type of work, timeframe, size, budget range, materials, and any notes you add)
• How you heard about us

When you browse the Site, we and our service providers automatically collect certain technical information, including:

• IP address, browser type, and device information
• Pages visited, time on page, and referring website
• Cookies and similar tracking technologies (see “Cookies & Tracking Technologies” below)

How We Use Your Information

• To respond to your estimate request and discuss your project
• To contact you by phone, text message, or email about your inquiry
• To improve the Site and understand how visitors use it
• To measure and improve our advertising, including showing you relevant ads based on your visit to our Site (retargeting)
• To comply with legal obligations and protect our business

Cookies & Tracking Technologies

We use cookies and similar technologies, including the following third-party tools:

• Meta Pixel(Meta Platforms, Inc.) — helps us measure the effectiveness of our Facebook and Instagram ads and show relevant ads to people who have visited our Site. See Meta’s Privacy Policy.
• Google Ads(Google LLC) — helps us measure ad performance and conversions. See Google’s Privacy Policy.
• Vercel Analytics— provides aggregate, privacy-friendly usage statistics for the Site.

You can control cookies through your browser settings. Blocking cookies may affect how the Site functions.

Text Message & Call Consent

If you provide your phone number and agree to be contacted, you consent to receive calls and text messages from Divine Floor Design about your project, including by auto-dialer or automated system. Message and data rates may apply, and message frequency varies. You can opt out of text messages at any time by replying “STOP,” or ask us to stop calling by contacting us using the information below. Consent to receive marketing calls or texts is not a condition of receiving any service from us.

How We Share Information

We do not sell your personal information. We share information only with the service providers that help us operate the Site and respond to your request — including our form processor (Formspree), our hosting provider (Vercel), and the advertising platforms listed above — and as required by law.

Data Retention

We retain the information you submit for as long as reasonably necessary to respond to your inquiry, maintain business records, and comply with legal obligations.

Your Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information. To make a request, contact us using the information below.

Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Security

We use reasonable administrative and technical measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent changes.

Contact Us

Questions about this Privacy Policy or your information? Email us at ceo@divinefloordesign.com.